Visit our Bike Finder to see which is the best bike for you! For general information on finding the right size bike, look at our product pages where we recommend the frame size for a particular height. You can also click on the Size Guide tab on each product page to get size information specific to the model. If you still have questions after seeing those suggestions, feel free to chat with us by clicking on the bubble at the bottom right of your screen. You can also click “Contact Us” at the bottom of the page or call us at 800-493-1646
You can ask a Technical Support question with our experts by using the Chat feature or by using the "Contact Us" form at the bottom of the page. Or, you can give us a call at800-493-1646. We're here in our NYC-area offices Monday through Friday between 8am and 5pm EST time. Please have available your product details including serial number to help us help you! Check out our technical support videos here.
Send us a quick note! The fastest way is by using the Technical Support chat request at the bottom of the page. You can also give us a call at 800-493-1646. We will do our best to get you what you need!
Most high-quality bikes do not come out of the box with kickstands. Please see your local dealer or any local bicycle shop for help or contact us!
Many replacement parts can be directly purchased at any local bike shop; your local dealer can support any of your needs. If you have questions, connect with our bike experts via the Contact Us form below. You can also give us a call at800-493-1646
The serial number is located on the underside of the frame where the pedals and crank arms attach. You most likely will need to flip your bike over. Look for a string of letters and numbers.
Click Here to create an account. You can also create an account when you place an order. From your mobile or tablet, click the three bars on the upper left of your screen, then select Log In / Create Account to create an account
We accept all major credit cards, PayPal, and installment agreements through Klarna and Affirm
Out of Stock means that we no longer have inventory of that item. If there is an out-of-stock item you are interested in, please click “notify me when this product is in stock,” and we will e-mail you when it is available.
Coming Soon means this product isn't yet available, but will be soon! If there is a Coming Soon item you are interested in, please click “notify me when this product is in stock,” and we will alert you via email when it comes into stock.
We offer three options for delivery; standard home delivery and in-store pickup at a local participating bike shop. Not all options are available for all zip codes and purchase types.
Bikes ship from our warehouse within two business day on purchases before 3 PM EST. Arrival is usually 2-6 business days from purchase, based upon the delivery method selected. Assemble yourself! Signature for delivery is required.
We work with the hundreds of leading bicycle retailers across the country to ensure your bicycle will be professionally built. Select the “Professionally Assembled at...” option as your shipping method then checkout as normal. After your order is complete you will receive a scheduling email that will allow you to choose the time you'd like your bike ready to ride.
Currently we are only shipping to the US with free shipping to the contiguous US. Shipping to Alaska and Hawaii are available at standard rates offered by our shipping partners
We'll process your refund just as soon as we receive your return in our warehouse. Please allow between 3-5 business days for the refund to appear, depending on your card.
We don't offer a true exchange option; however, we suggest you place a new order for the item you want and then follow the instructions above to return your original item(s).
Our retail partner stores all have their own return policies and practices. Always return items to the retail partner store where you made your purchase.
Please reach out to us via our support channels to file a warranty claim.